Preparing for a Crisis
Michael Bland
Chapter 4 in Communicating Out of a Crisis, 1998, pp 25-51 from Palgrave Macmillan
Abstract:
Abstract Preparing for a crisis can sometimes be harder than actually handling one. Some of the best handled crises have succeeded because of the relatively simple acts of the top person saying and doing the right things — and doing so quickly — while some other organisations with elaborate crisis plans have suffered public-relations disasters despite their detailed procedures.
Keywords: Emergency Service; Chief Executive Officer; Crisis Manual; Public Relation; Crisis Communication (search for similar items in EconPapers)
Date: 1998
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-349-14665-9_4
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DOI: 10.1007/978-1-349-14665-9_4
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