Designing Value-Creating Capabilities

Alf Chattell

Chapter 2 in Creating Value in the Digital Era, 1998, pp 29-53 from Palgrave Macmillan

Abstract: Abstract Here is a definition. The Digital Era enterprise is a people-centered knowledge network capable of behaving in ways that make a powerful difference to customers. Those things that are central to a company’s particular ability to make a powerful difference to customers are its capabilities. The overall intelligence of the behaviors that result from its capabilities determine the ability to create value over a sustained period.

Keywords: Business Process; Knowledge Management; Customer Relationship; Mass Customization; Intelligent Behavior (search for similar items in EconPapers)
Date: 1998
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DOI: 10.1007/978-1-349-14711-3_3

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