Dot-com Lessons learned: To Be or Not To Be, Value is the Question

Joseph A. DiVanna

Chapter Chapter 9 in Redefining Financial Services, 2002, pp 84-92 from Palgrave Macmillan

Abstract: Abstract When is a bank a bank? Is a store still a store or is it a retail portal? If doing business on the Internet is called cyberspace, should traditional brick-and-mortar channels be called terraspace? If there is only one lesson to be learned from the dot-com phenomenon, it is a reacquaintance with the language of business. The common belief is that technology is both a catalyst for business and the driving force behind society, the results of which have ushered in a new language for the eEconomy, often blurring traditional definitions.

Keywords: Business Process; Business Model; Financial Service; Customer Relationship Management; Wealth Transfer (search for similar items in EconPapers)
Date: 2002
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-4039-0721-9_10

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DOI: 10.1057/9781403907219_10

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