An Evolution to the Exchange of Value

Joseph A. DiVanna

Chapter Chapter 20 in Redefining Financial Services, 2002, pp 163-167 from Palgrave Macmillan

Abstract: Abstract As we have seen so far, consumers, businesses, banks and governments are waking up in the new century with the consciousness that the very nature of how value will be exchanged between two or more parties have changed forever. Declining margins, a ceaseless appetite for customer-initiated services and a continual parade of new market entrants have today’s financial services organizations wondering how to add value to a sometimes chaotic business climate. The problem behind this major swing in how financial services organizations create and demonstrate value is an ever-expanding range of technologies, designed to put the customer at the centre of controlling the value exchange.

Keywords: Financial Service; Smart Card; Trading Partner; Payment System; Service Organization (search for similar items in EconPapers)
Date: 2002
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-4039-0721-9_21

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DOI: 10.1057/9781403907219_21

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