Delivering bad news

Adrian Furnham

A chapter in Management and Myths, 2004, pp 44-46 from Palgrave Macmillan

Abstract: Abstract One of the more important, and certainly less desirable features of managers is that they often have to deliver bad news: the company is merging with a rival, finance is being out-sourced, a new ethnic and gender affirmative action policy is being or not being (depending on your view) implemented. The question is how to deliver the message such that it maximises the listener’s attitude change.

Keywords: Affirmative Action; Action Policy; Desirable Feature; Fourth Stage; Predictable Pattern (search for similar items in EconPapers)
Date: 2004
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-4039-9003-7_13

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DOI: 10.1057/9781403990037_13

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