Performance of Event Operation Division Employees Towards the Operational Implementation of Phitagoras Global Duta Online Events During the New Normal Period

Heru Suheryadi (), Nicko Gana Saputra, Abi Saptadinata, Baskoro Harwindito and Zhafira Rizki Indriyadi
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Heru Suheryadi: Polytechnic Sahid, Department of Hospitality Management
Nicko Gana Saputra: Polytechnic Sahid, Department of Hospitality Management
Abi Saptadinata: Polytechnic Sahid, Department of Hospitality Management
Baskoro Harwindito: Polytechnic Sahid, Department of Hospitality Management
Zhafira Rizki Indriyadi: Polytechnic Sahid, Department of Tour and Travel Management

A chapter in Proceedings of the 1st International Hospitality, Travel and Event Conference (IHTREC 2023), 2023, pp 142-151 from Springer

Abstract: Abstract The New Normal scenario is carried out by considering regional preparedness and the results of the Epidemiology study in the related area. However, the current condition remains a priority for the Ministry of Tourism and Creative Economy (Kemenparekraf) to be able to organize and integrate online and offline events during the New Normal period. In addition to compiling protocols for implementing post-pandemic event activities, the Ministry of Tourism and Creative Economy collaborates with industry players to encourage increased industrial capacity, infrastructure, and technology net new habits exist initiatives. For this reason, new habits exist in the current New Normal era, especially in the Online Event Industry. PT. Phitagoras Global Duta is one company that provides Certification Training services. The In the normal, average activities are held online or virtual. The purpose of this research is to find out how the performance of the EO division in the operation of organizing Online Events during the New Normal and to find out how the EO Division is in overcoming the problems that exist in Online Events during the New Normal, based on employee performance indicators, namely Quantity, Quality, Timeliness. and Effectiveness. This study uses a qualitative descriptive method and sampling chase the queueing tissuing purposive sampling by interviewing four people as resource persons. Based on the results of research and views with related sources, the problems that exist in the EO Division’s Employee Performance in organizing online events at PT. Phitagoras Global Duat is from the timeliness and quality of the EO team that has not been fulfilled.

Keywords: Employee Performance; Operational; Management Event; Event Online (search for similar items in EconPapers)
Date: 2023
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DOI: 10.2991/978-94-6463-170-8_14

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