Implementing Six Sigma Methodologies to Enhance Quality in Healthcare Sector

S. Suba () and Kamalakkannan Kasi
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S. Suba: Guru Nanak College, Department of Business Administration
Kamalakkannan Kasi: SRM Institute of Science and Technology, Department of Automobile Engineering

A chapter in Proceedings of the 3rd International Conference on Reinventing Business Practices, Start-ups and Sustainability (ICRBSS 2023), 2024, pp 627-633 from Springer

Abstract: Abstract This article explores a study on enhancing the quality of healthcare services in both urban and rural areas. It focuses on effective and efficient management strategies to foster a positive internal climate within hospital administrations. The study also seeks to discover what additional features and services can be incorporated into the health centre to enhance its profitability, employing the tools of Six Sigma. Through the identification of inefficiencies and the resolution of performance barriers within the hospital industry, a comprehensive report was meticulously crafted. It also resolves any areas of discontent to assist management in achieving greater efficiency. From the data, conclusions were derived and recommendations were presented to the hospital management's administrative team in order to rectify service deficiencies. Elaborate recommendations were also put forth to enhance the operational efficiency of the hospital industry.

Keywords: Health care system; inefficiency; Six sigma; defects; hospital management (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-374-0_53

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DOI: 10.2991/978-94-6463-374-0_53

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