HR in the Era of AI Paradoxes: Balancing Automation and Human Touch

S. Suneetha, A. Krishna Sudheer, Ch. Shankar and Sukanya Metta ()
Additional contact information
S. Suneetha: Vardhaman College of Engineering
A. Krishna Sudheer: S Koneru Lakshmaiah Education Foundation
Ch. Shankar: GITAM School of Business. GITAM University (Deemed to Be)
Sukanya Metta: Vardhaman College of Engineering

A chapter in Proceedings of the International Conference on Digital Transformation in Business: Navigating the New Frontiers Beyond Boundaries (DTBNNF 2024), 2024, pp 528-545 from Springer

Abstract: Abstract This study delves into the intricate interplay between artificial intelligence (AI) and human resources (HR) management within the technology industry. It comprehensively explores the potential benefits and challenges associated with integrating AI into HR processes, reflecting optimistic and pessimistic outlooks on its future implications. The concept of AI is elucidated, encompassing its multifaceted applications and advancements. An optimistic vision of the future envisions AI as a catalyst for enhanced efficiency, productivity, and employee well-being. Conversely, a pessimistic case highlights concerns about job displacement, privacy infringements, and biased decision-making. Central to this discourse is the discussion on management, labour, and technology dynamics, unveiling the evolving role of AI in shaping HR practices. Early experiences of AI and machine learning (ML) implementations in people management are scrutinized, shedding light on real-world challenges and successes. The imperative of a better future is contemplated, prompting considerations for ethical AI development, responsible commercialization, and bias mitigation. An in-depth exploration of bias in AI systems is undertaken, focusing on its definition, manifestations, and implications for HR operations. The role of HR professionals in mediating bias and promoting fair AI deployment is examined, underscoring their pivotal responsibility in safeguarding employee rights and organizational integrity. The study also delves into the regulatory landscape surrounding AI in HR and proposes potential directions for future research in this dynamic field. This research contributes to a nuanced understanding of the symbiotic relationship between AI and HR within the technology sector. It calls for proactive measures to harness the potential of AI for the betterment of both organizations and employees while addressing the challenges and ethical considerations inherent in this transformative journey. This study advocates cultivating a harmonious coexistence between human expertise and technological innovation by fostering informed discourse and strategic planning.

Keywords: Artificial Intelligence (AI); Human Resources (HR); Technology Industry (search for similar items in EconPapers)
Date: 2024
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-433-4_40

Ordering information: This item can be ordered from
http://www.springer.com/9789464634334

DOI: 10.2991/978-94-6463-433-4_40

Access Statistics for this chapter

More chapters in Advances in Economics, Business and Management Research from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().