Delivering Business Strategy Through Process Management

Roger Burlton ()
Additional contact information
Roger Burlton: Process Renewal Group

A chapter in Handbook on Business Process Management 2, 2010, pp 5-37 from Springer

Abstract: Abstract There is no shortage of planning activities in organizations today. However, the concept of a process to develop the connections between an organization’s intent and its capabilities to enable that intent is woefully weak and inconsistent in most cases. This chapter strives to outline how an organization can develop a more rigorous statement of strategic intent as the starting point for all investments in change. It delves into what is needed to ensure that the hope expressed in such strategic plans and annual reports is actionable and becomes a reality. It provides a structured and repeatable method to articulate environmental pressures, intent, stakeholder interests, strategy, business processes, and various other capabilities and the relationship among them with integrity. It provides a process for establishing the business process architecture of the organization and uses it as the alignment linchpin to provide traceability from choices made in prioritized programs of change in technology, human capability, policy, and other supporting mechanisms back to their raison d’être: the enterprise strategy.

Keywords: Business Process; Customer Relationship Management; External Stakeholder; Business Process Management; Balance Scorecard (search for similar items in EconPapers)
Date: 2010
References: Add references at CitEc
Citations: View citations in EconPapers (6)

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:ihichp:978-3-642-01982-1_1

Ordering information: This item can be ordered from
http://www.springer.com/9783642019821

DOI: 10.1007/978-3-642-01982-1_1

Access Statistics for this chapter

More chapters in International Handbooks on Information Systems from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().