Business Process Management Governance

Andrew Spanyi ()
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Andrew Spanyi: Spanyi International Inc.

A chapter in Handbook on Business Process Management 2, 2010, pp 223-238 from Springer

Abstract: Abstract Most executives, if not all, are concerned about improving operational performance. While this may be obvious, what is not nearly as apparent is precisely how the most successful firms are able to sustain and optimize operational performance improvements. Whereas most firms are becoming increasingly adept at executing improvements to their operations in projects of small scope, many firms continue to struggle when it comes to projects of larger scope requiring broad cross-functional collaboration. More importantly, they often do not put in place the subtle, yet critical, elements of BPM governance, including the refinements to organization structure, executive roles and responsibilities, and measurement discipline that are needed to sustain and optimize operational performance improvements. This chapter examines the management practices of BPM governance that enable achieving sustainable, consistent, and flawless execution.

Keywords: Business Process; Operational Performance; Leadership Behavior; Critical Success Factor; Subject Matter Expert (search for similar items in EconPapers)
Date: 2010
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DOI: 10.1007/978-3-642-01982-1_11

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