Expertise in Business Process Management

Alexandra Kokkonen () and Wasana Bandara
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Alexandra Kokkonen: Queensland University of Technology

A chapter in Handbook on Business Process Management 2, 2010, pp 401-421 from Springer

Abstract: Abstract As organizations attempt to become more business process-oriented, existing role descriptions are revised and entire new business process-related roles emerge. A lot of attention is often being paid to the technological aspect of Business Process Management (BPM), but relatively little work has been done concerning the people factor of BPM and the specification of BPM expertise in particular. This study tries to close this gap by proposing a comprehensive BPM expertise model, which consolidates existing theories and related work. This model describes the key attributes characterizing “BPM expertise” and outlines their structure, dynamics, and interrelationships. Understanding BPM expertise is a predecessor to being able to develop and apply it effectively. This is the cornerstone of human capital and talent management in BPM.

Keywords: Business Process; Living System; Tacit Knowledge; Explicit Knowledge; Internal Context (search for similar items in EconPapers)
Date: 2010
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Persistent link: https://EconPapers.repec.org/RePEc:spr:ihichp:978-3-642-01982-1_19

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DOI: 10.1007/978-3-642-01982-1_19

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