 Management of Process ExcellenceMathias Kirchmer ()
A chapter in Handbook on Business Process Management 2, 2010, pp 39-56 from Springer Abstract: Abstract In order to be successful, enterprises have to adapt quickly to new opportunities and threats. They have to take smart decisions and execute fast. Innovation and agility become main success factors. The Management of Process Excellence (MPE) is a key enabler. It leads to a functioning “real-time enterprise”. MPE links enterprise strategy with people and technology for the highest operational performance. Technologies such as Service Oriented Architectures (SOA) or the Web 2.0 support this approach. Knowledge assets such as reference models increase productivity again. The resulting next generation enterprise is ready for long-term success. This chapter discusses MPE, an approach to achieve agility and innovation through Business Process Management. It describes the relation between process management and innovation and how next generation process automation can support that effort. Finally, an appropriate process governance approach for MPE is presented. Keywords: Business Process; Process Innovation; Customer Relationship Management; Business Process Management; Business Process Model (search for similar items in EconPapers) There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it. Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:spr:ihichp:978-3-642-01982-1_2 Ordering information: This item can be ordered from DOI: 10.1007/978-3-642-01982-1_2 Access Statistics for this chapter More chapters in International Handbooks on Information Systems from Springer |
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