Knowledge Engineering in Business Process Management

Dimitris Karagiannis () and Robert Woitsch
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Dimitris Karagiannis: University of Vienna

A chapter in Handbook on Business Process Management 2, 2010, pp 463-485 from Springer

Abstract: Abstract Business Process Management (BPM) is a commodity today after an evolution from the initial business process re-engineering in the 1980s to a well-established management approach. This chapter proposes three aspects of knowledge engineering (KE) in BPM. First, BPM can be seen as a domain itself focusing on the BP-framework that identifies the basic concepts of business model, domain, regulation, and model processing. Second, BPM needs to be applied by a management method. Third, BPM needs to be executed within an environment; hence, it is deployed. BPM can be the basic concept for corporate knowledge leading to knowledge-sensitive BPM. Studying the knowledge-sensitiveness according to the four dimensions (1) form, (2) content, (3) use, and (4) interpretation, KE and knowledge management support can be distinguished. In the following, the focus is on KE. KE in BP-frameworks can be established by models using the meta-model approach for integration. Knowledge-intensive actions within the BP-management method can be supported by KE techniques that are proposed on the basis of the results of demonstrations in research projects. The deployment of BPM within an execution environment that uses KE requires consideration of the KE concepts also in BPM. This chapter, therefore, argues to support BPM in the three areas, BP-framework, BP-management method, and BP-deployment. KE techniques are proposed, the experiences in the demonstration of research projects are described, and an outlook on the conceptual and technical integration, is given.

Keywords: Modeling Language; Knowledge Engineering; Business Process Management; Meta Model; Business Rule (search for similar items in EconPapers)
Date: 2010
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DOI: 10.1007/978-3-642-01982-1_22

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