An Organizational Approach to BPM: The Experience of an Australian Transport Provider

Tonia Bruin () and Gaby Doebeli
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Tonia Bruin: Queensland University of Technology

A chapter in Handbook on Business Process Management 2, 2010, pp 559-577 from Springer

Abstract: Abstract When discussing Business Process Management (BPM), there is an obvious lack of clarity in the use of the term. A consequence of these varying interpretations is confusion among practitioners and an inability to compare and contrast experiences in a meaningful way. To date, there has been no clear articulation of the distinction between these interpretations and how this distinction is reflected in practice. The chapter provides a clear explanation of three interpretations and details how a large Australian transport provider has applied a BPM Capability Framework to guide its BPM Initiative that aims at being an approach to managing the organization.

Keywords: Business Process Management; Practice Leader; Organizational Approach; Strategic Planning Process; Customer Focus (search for similar items in EconPapers)
Date: 2010
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Persistent link: https://EconPapers.repec.org/RePEc:spr:ihichp:978-3-642-01982-1_26

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DOI: 10.1007/978-3-642-01982-1_26

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