Process Capital as Strategic Success Factor: The Lufthansa Example

Markus Brenner () and André Coners
Additional contact information
Markus Brenner: Horváth and Partners Management Consultants

A chapter in Handbook on Business Process Management 2, 2010, pp 57-72 from Springer

Abstract: Abstract The high importance of processes regarding a company’s success has been known for a long time. However, the level of importance of processes, especially in comparison with other success factors, has not been in focus in a consequent matter yet. The research regarding “intangible assets” now provides a new perspective. According to recent research findings, “process capital” is one of the most important assets of a company. In consequence, process capital has to be built up and managed and has to be a major focus of corporate strategy. On the one hand, the process capital can be the basis for strategy development. On the other hand, process capital is essential for strategy implementation. Process capital management (PCM) is the concept that, in addition to a “classical” process management, also focuses on developing and preserving intangible assets. This chapter gives an introduction to process capital. Then, the correlation between process capital and strategy is analyzed. Furthermore, a suggestion is made regarding the further development of process management toward PCM. Finally, the importance of process capital is illustrated by means of a real-life example from Lufthansa.

Keywords: Strategy Implementation; Success Factor; Core Competency; Intangible Asset; Core Process (search for similar items in EconPapers)
Date: 2010
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:ihichp:978-3-642-01982-1_3

Ordering information: This item can be ordered from
http://www.springer.com/9783642019821

DOI: 10.1007/978-3-642-01982-1_3

Access Statistics for this chapter

More chapters in International Handbooks on Information Systems from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().