Business Process Analytics

Michael Mühlen () and Robert Shapiro
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Michael Mühlen: Stevens Institute of Technology

A chapter in Handbook on Business Process Management 2, 2010, pp 137-157 from Springer

Abstract: Abstract Business Process Management systems (BPMS) are a rich source of events that document the execution of processes and activities within these systems. Business Process Management analytics is the family of methods and tools that can be applied to these event streams in order to support decision making in organizations. The analysis of process events can focus on the behavior of completed processes, evaluate currently running process instances, or focus on predicting the behavior of process instances in the future. This chapter provides an overview of the different methods and technologies that can be employed in each of these three areas of process analytics. We discuss the underlying format and types of process events as the common source of analytics information, present techniques for the aggregation and composition of these events, and outline methods that support backward- and forward-looking process analytics.

Keywords: Business process analytics; Business activity monitoring; Process controlling; Process optimization; Audit trail; Process intelligence (search for similar items in EconPapers)
Date: 2010
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DOI: 10.1007/978-3-642-01982-1_7

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