Strategic Alignment Maturity

Jerry Luftman ()
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Jerry Luftman: Global Institute for IT Management

A chapter in Handbook on Business Process Management 2, 2015, pp 5-43 from Springer

Abstract: Abstract Strategic Alignment is one of the six core elements of BPM. In this chapter, an introduction to Strategic Alignment is given. Against the background of foundations on IT-Business Alignment, several important insights are provided for the strategic alignment in BPM. A maturity model is presented in order to assess different levels of capabilities based on key criteria to evaluate alignment maturity. Also, results from a global empirical study are presented and discussed in the light of BPM.

Keywords: Information Technology; Business Process; Service Level Agreement; Service Firm; Business Process Management (search for similar items in EconPapers)
Date: 2015
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DOI: 10.1007/978-3-642-45103-4_1

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