Quality Management in Indian Industry

Shyama Prasad Mukherjee ()
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Shyama Prasad Mukherjee: University of Calcutta

Chapter Chapter 15 in Quality, 2019, pp 307-329 from Springer

Abstract: Abstract Indian industry reflects a rapidly expanding entity with fast-changing product (and service) profiles, management styles and investment portfolios. At any point of time, a lot of diversity in emphasis on quality and cost among different industry types as also among different units within the same industry category comes to notice. Some industries—in both manufacturing and service sectors have realized the all-pervasive need for quality improvement as an integral component of strategic managementManagement —have put in place quite a few initiatives in that direction and are striving to achieve organizational excellence. A second discernible category is a bit conservative on quality, with necessary (but not sufficient) attention to comply with regulatory requirements or to boost corporate image, without sincerely linking quality with business. The third category with still a sizeable number includes organizations—large, medium and small engaged in manufacturing as also in providing services—can at the best be branded as ‘tool-pushers’. Some of them do have a Quality System, sometimes certified for conformity with ISO standards, but they lack a commitment to quality. However, their products and services are not always failing to meet customer requirements, if not expectations.

Keywords: Indian Industry; Fast Changing Product; Quality Improvement Team (QIT); Handling Customer Complaints; Shewart (search for similar items in EconPapers)
Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:spr:isbchp:978-981-13-1271-7_15

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DOI: 10.1007/978-981-13-1271-7_15

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