Quality Systems and System Standards

Shyama Prasad Mukherjee ()
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Shyama Prasad Mukherjee: University of Calcutta

Chapter Chapter 4 in Quality, 2019, pp 63-91 from Springer

Abstract: Abstract In the context of a market that insists on specified quality, timely delivery and reasonable and competitive price, it has become a bad necessity for any manufacturing or service organization—right from a big manufacturing house with many distribution and delivery units to a small or medium enterprise that delivers goods and services at the doorstep of each customer—to integrate all its activities that can directly or remotely affect the customer’s perception about quality of its products and services into a composite entity that determines the fate of business. And this entity is the Quality (Management) System that is directly looked after by top management and not as a support process.

Keywords: Quality Management System; Quality Award; Charter Mark; Production Part Approval Process; Complaint Handling (search for similar items in EconPapers)
Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:spr:isbchp:978-981-13-1271-7_4

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DOI: 10.1007/978-981-13-1271-7_4

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