Social Media and Crisis Communication in the Cruise Industry

Ginevra Testa ()
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Ginevra Testa: University of Genoa

in International Series in Advanced Management Studies from Springer, currently edited by Alberto Pastore

Date: 2025
ISBN: 978-3-031-83896-5
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Chapters in this book:

Ch Chapter 1 Introduction

Ginevra Testa

Ch Chapter 2 The Importance of Crisis Communication

Ginevra Testa

Ch Chapter 3 Crisis Communication and Social Media

Ginevra Testa

Ch Chapter 4 Crisis Communication and Health Crises: A Systematic Literature Review

Ginevra Testa

Ch Chapter 5 Social Media Crisis Communication in the Tourism and Hospitality Sector: An Empirical Investigation in the Cruise Industry

Ginevra Testa

Ch Chapter 6 Cruise Lines’ Crisis Communication Strategies on X During the Pandemic: Results of Content Analysis

Ginevra Testa

Ch Chapter 7 Efficacy of Cruise Lines’ Crisis Communication Strategies During the Pandemic: Results of Sentiment Analysis

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Ch Chapter 8 Conclusions

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Persistent link: https://EconPapers.repec.org/RePEc:spr:isiams:978-3-031-83896-5

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DOI: 10.1007/978-3-031-83896-5

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