Crisis Communication and Health Crises: A Systematic Literature Review

Ginevra Testa
Additional contact information
Ginevra Testa: University of Genoa

Chapter Chapter 4 in Social Media and Crisis Communication in the Cruise Industry, 2025, pp 59-110 from Springer

Abstract: Abstract In addition to the growing focus on social media, more attention was paid to the health crises that have frequently occurred over time, up to the recent Covid-19 pandemic. These crises require special attention due to their peculiarities, including their ability to generate a perception of risk that can significantly influence public behaviour. To investigate this type of crisis, a systematic literature review was conducted, which led to the selection of a large sample of articles. Two complementary analyses were performed on this sample: performance analysis and intellectual structure analysis. These made it possible to triangulate the data and identify the main emerging research strands. Through the VOSviewer software, the main areas of study on the topic were mapped, while the Biblioshiny software was used to explore the evolving dynamics of the topic, highlighting the most promising themes for future research.

Date: 2025
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:isichp:978-3-031-83896-5_4

Ordering information: This item can be ordered from
http://www.springer.com/9783031838965

DOI: 10.1007/978-3-031-83896-5_4

Access Statistics for this chapter

More chapters in International Series in Advanced Management Studies from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().