MUSA: Multicriteria Satisfaction Analysis

Evangelos Grigoroudis () and Yannis Siskos ()
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Evangelos Grigoroudis: Technical University of Crete
Yannis Siskos: University of Piraeus

Chapter Chapter 4 in Customer Satisfaction Evaluation, 2010, pp 91-121 from Springer

Abstract: Abstract Multicriteria analysis includes methods, models and approaches that aim to aid the decision-makers to handle semi-structured decision problems with multiple criteria (Siskos and Spyridakos, 1999). Multiple criteria decision problems belong in the category of “ill-structured problems”, given that their rational solution does not preexist, but constitutes an objective of research usually through an interactive process.

Keywords: Customer Satisfaction; Action Diagram; Global Satisfaction; Global Preference; Multicriteria Analysis (search for similar items in EconPapers)
Date: 2010
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DOI: 10.1007/978-1-4419-1640-2_4

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