Customer Satisfaction Evaluation

Evangelos Grigoroudis () and Yannis Siskos ()
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Evangelos Grigoroudis: Technical University of Crete
Yannis Siskos: Technical University of Crete

in International Series in Operations Research and Management Science from Springer, currently edited by Camille C. Price, Joe Zhu and Frederick S. Hillier

Date: 2010
ISBN: 978-1-4419-1640-2
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Chapters in this book:

Ch Chapter 1 Introduction

Evangelos Grigoroudis and Yannis Siskos

Ch Chapter 2 Basic Methodological Approaches

Evangelos Grigoroudis and Yannis Siskos

Ch Chapter 3 Other Methodological Approaches

Evangelos Grigoroudis and Yannis Siskos

Ch Chapter 4 MUSA: Multicriteria Satisfaction Analysis

Evangelos Grigoroudis and Yannis Siskos

Ch Chapter 5 Extensions of the MUSA Method

Evangelos Grigoroudis and Yannis Siskos

Ch Chapter 6 Advanced Topics on the MUSA Method

Evangelos Grigoroudis and Yannis Siskos

Ch Chapter 7 Customer Satisfaction Surveys and Barometers

Evangelos Grigoroudis and Yannis Siskos

Ch Chapter 8 Applications in Business Organizations

Evangelos Grigoroudis and Yannis Siskos

Ch Chapter 9 Customer Satisfaction and Information Systems

Evangelos Grigoroudis and Yannis Siskos

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DOI: 10.1007/978-1-4419-1640-2

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