Extensions of the MUSA Method

Evangelos Grigoroudis () and Yannis Siskos ()
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Evangelos Grigoroudis: Technical University of Crete
Yannis Siskos: University of Piraeus

Chapter Chapter 5 in Customer Satisfaction Evaluation, 2010, pp 123-148 from Springer

Abstract: Abstract Some of the most common potential implementation problems of the MUSA method, which may affect the reliability of the provided results, include the following In several cases with unstable results, it appears that $$y^{*m} = y^{*m+1} \, {\rm or}\, x_{i}^{*k} = x^{*k+1}_{i}$$ (Jacquet-Lagrèze and Siskos, 1982). Cases where b i = 0 for some criteria X i should be avoided.

Keywords: Customer Satisfaction; Criterion Weight; Satisfaction Judgment; Preference Threshold; Ordinal Regression Analysis (search for similar items in EconPapers)
Date: 2010
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DOI: 10.1007/978-1-4419-1640-2_5

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