Emergency Departments: “Repairs While You Wait, No Appointment Necessary”

Kenneth N. McKay (), Jennifer E. Engels, Sahil Jain, Lydia Chudleigh, Don Shilton and Ashok Sharma
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Kenneth N. McKay: University of Waterloo
Jennifer E. Engels: Manulife Financial Corporation, Business System Analyst
Lydia Chudleigh: VP Quality and Performance Management, St. Mary’s General Hospital
Don Shilton: St. Mary’s General Hospital
Ashok Sharma: St. Mary’s General Hospital, Grand River Hospital, Joint Chief of Staff

Chapter Chapter 13 in Handbook of Healthcare Operations Management, 2013, pp 349-385 from Springer

Abstract: Abstract In this chapter we focus on the detailed, operational modeling of Emergency Departments—the flows and general processes, and not on clinical decision making. On the flow level, an Emergency Department shares a number of characteristics with a general repair shop, and while there are key differences, the flow and resource interrelationships are similar. We use this perspective to assist researchers with the decomposition and analysis of Emergency Departments, as well as the review of detailed research on Emergency Departments. We examine the scope of research efforts, methodologies employed, types of data included in the modeling, and the implementation of research results in practice. The chapter is anchored by an extensive field study at a medium-sized Emergency Department, whose methodology and key results are presented along with insights from the hospital.

Keywords: Emergency Department; Wait Time; Arrival Pattern; Inpatient Ward; Nonteaching Hospital (search for similar items in EconPapers)
Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:spr:isochp:978-1-4614-5885-2_13

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DOI: 10.1007/978-1-4614-5885-2_13

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