Coordinating Health Services: An Operations Management Perspective

Thomas R. Rohleder (), David Cooke, Paul Rogers and Jason Egginton
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Thomas R. Rohleder: Mayo Clinic
David Cooke: Cooke Research & Consulting Inc.
Paul Rogers: University of Calgary
Jason Egginton: Mayo Clinic

Chapter Chapter 16 in Handbook of Healthcare Operations Management, 2013, pp 421-445 from Springer

Abstract: Abstract Rising costs and increasing patient expectations have heightened the need for better coordination of health services. In this chapter we discuss the role that operations research methods such as system dynamics and discrete-event simulation can play in pursuit of such coordination. Most healthcare services are operated independently from others, although patient treatment often requires visiting several services. Also, most operations management methods have focused on improvement or design of individual services. We will highlight some of the research that considers coordination among multiple services, and present two case studies that address coordination at the healthcare system and hospital levels. We also discuss some new trends in healthcare services delivery that have significant implications for operations researchers.

Keywords: Emergency Department; Healthcare Service; Operation Management; System Dynamic Model; Emergency Department Patient (search for similar items in EconPapers)
Date: 2013
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DOI: 10.1007/978-1-4614-5885-2_16

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