The Role of Control Towers in Improving Supply Chain Agility

Natalia Szozda ()
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Natalia Szozda: Wroclaw University of Economics and Business, Department of Logistics

Chapter Chapter 13 in Digital Transformation of Supply Chains, 2026, pp 323-344 from Springer

Abstract: Abstract The evolution of supply chains has been profoundly shaped by technological advancements, shifting consumer expectations, and global disruptions such as the COVID-19 pandemic. These factors have driven a transition toward digital, customer-centric supply chain management, where Supply Chain Control Tower (SCCT) technology plays a pivotal role. Implementing new technologies, including control tower solutions, is crucial to integrating agility, responsiveness, visibility, and transparency into the supply chain structure. This chapter aims to introduce the concept of SCCT in the context of a digital, customer-centric supply chain. This will be achieved by reviewing theoretical foundations and illustrating the functionality of control towers through case studies of the Electrolux and Procter & Gamble supply chains. The research methodology includes a case study analysis supported by a survey study conducted among 228 supply chains, incorporating elements of qualitative analysis.

Keywords: Control tower; Customer-centric supply chain; Digital supply chain; Responsiveness; Visibility; Agility; Transparency (search for similar items in EconPapers)
Date: 2026
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Persistent link: https://EconPapers.repec.org/RePEc:spr:isochp:978-3-032-01206-7_13

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DOI: 10.1007/978-3-032-01206-7_13

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