Managing Service Productivity Using Data Envelopment Analysis

Ali Emrouznejad () and Emilyn Cabanda ()
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Ali Emrouznejad: Aston University
Emilyn Cabanda: Regent University

A chapter in Managing Service Productivity, 2014, pp 1-17 from Springer

Abstract: Abstract This chapter provides the theoretical foundation and background on data envelopment analysis (DEA) method. We first introduce the basic DEA models. The balance of this chapter focuses on evidences showing DEA has been extensively applied for measuring efficiency and productivity of services including financial services (banking, insurance, securities, and fund management), professional services, health services, education services, environmental and public services, energy services, logistics, tourism, information technology, telecommunications, transport, distribution, audio-visual, media, entertainment, cultural and other business services. Finally, we provide information on the use of Performance Improvement Management Software (PIM-DEA). A free limited version of this software and downloading procedure is also included in this chapter.

Keywords: Data Envelopment Analysis (DEA); Efficiency; Productivity; Service industry; Managing service productivity; DEA software (search for similar items in EconPapers)
Date: 2014
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DOI: 10.1007/978-3-662-43437-6_1

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