Managing Service Productivity

Edited by Ali Emrouznejad () and Emilyn Cabanda ()

in International Series in Operations Research and Management Science from Springer, currently edited by Camille C. Price, Joe Zhu and Frederick S. Hillier

Date: 2014
Edition: 2014
ISBN: 978-3-662-43437-6
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Chapters in this book:

Managing Service Productivity Using Data Envelopment Analysis

Ali Emrouznejad and Emilyn Cabanda

Development of Assessment Model for Research Efficiency of Universities

Jong-Woun Youn and Kwangtae Park

Incorporating Intra- and Inter-Input/Output Weight Restrictions in Piecewise Linear DEA: An Application to the Assessment of the Research Activity in Higher Education

Dimitrios Sotiros, Yannis G. Smirlis and Dimitris K. Despotis

Estimating the Efficiency of Healthcare Facilities Providing HIV/AIDS Treatment in Zambia: A Data Envelopment Approach

Felix Masiye, Chrispin Mphuka and Ali Emrouznejad

Benchmarking in Healthcare: An Approach Based on Closest Targets

Juan Aparicio, Fernando Borras, Lidia Ortiz and Jesus T. Pastor

Service Enterprise Productivity in Action (SEPIA)

Moira Scerri and Renu Agarwal

Using Data Envelopment Analysis to Measure Good Governance

Rouselle Lavado, Emilyn Cabanda, Jessamyn Encarnacion, Severa Costo and Jose Ramon Albert

Measuring the Performance of Service Organizations and the Effects of Downsizing on Performance: Evidence from the Greek Citizen Service Centers

Panagiotis Zervopoulos

Measuring Efficiency of Courts: An Assessment of Brazilian Courts Productivity

Luciana Yeung Luk Tai

Cost Efficiency and Market Power: A Test of Quiet Life and Related Hypotheses in Indonesian Banking Industry

Viverita

Internal Structure of Service Organization: From Multi-activity Financial Institutions to Network Structure Hotels

Ming-Miin Yu and Li-Hsueh Chen

Application of DEA in the Electricity Sector: The Case of Meralco Distribution Sectors

Michael L. Antonio and Ma. Socorro P. Calara

Improving Energy Efficiency Using Data Envelopment Analysis: A Case of Walnut Production

Alireza Khoshroo and Richard Mulwa

Service Productivity in IT: A Network Efficiency Measure with Application to Communication Systems

Adeyemi Abel Ajibesin, Neco Ventura, H. Anthony Chan and Alexandru Murgu

Efficiency of Software Development Projects: A Case Study on an Information Technology Company in India

Geeta Sharma and Anshu Kataria

Protocol for Comprehensive Efficiency Analysis of Multi-Service Metropolitan Transit Agency Operators

Darold T Barnum, John M Gleason and Matthew G Karlaftis

Measuring the Sustainability of Air Navigation Services

Vladimir Grigorov and Paula Rachel Mark

Measuring and Managing the Productivity of U.S. Public Transit Systems: An Unoriented Network DEA

Sreekanth Mallikarjun, Herbert F. Lewis and Thomas R. Sexton

Using DEA to Improve the Efficiency of Pupil Transportation

Thomas R. Sexton, Allan J. Jones, Andy Forsyth and Herbert F. Lewis

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DOI: 10.1007/978-3-662-43437-6

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