Measuring the Sustainability of Air Navigation Services

Vladimir Grigorov () and Paula Rachel Mark ()
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Vladimir Grigorov: BULATSA
Paula Rachel Mark: TTCAA, Trinidad and Tobago Civil Authority

A chapter in Managing Service Productivity, 2014, pp 315-334 from Springer

Abstract: Abstract Service productivity is synonymous with organizational sustainability. It has applications that are broader than conserving the environment via agroindustrial innovation. The domain of Air Navigation Services is a classic example of a service industry, in which sustainability can be determined using its organizational efficiency and effectiveness. It is a challenge to measure these organizational factors in this profession, because of insufficient data and the effect of random events such as inclement weather that cannot be quantified. A data envelopment analysis (DEA) caters for these restrictions, and is thus, an appropriate tool for determining the sustainability of Air Navigation Service Providers. The DEA method reveals that from among 34 Air Navigation Service Providers in Europe and the Middle East, 33 % shows potentials for sustainability. Eleven ANSPs are relatively efficient and effective by at least 60 %, which was the average organizational efficiency and effectiveness score. The maximum and minimum scores were 146 % and 15 %, respectively. These results highlight the need for urgent attention to the organizational structure of Air Navigation Services and the reallocation of resources that will improve sustainability.

Keywords: Air Navigation Service Provider; Air Traffic Services; Data Envelopment Analysis; Effectiveness; Organizational efficiency; Productivity; Service industry; Sustainable development (search for similar items in EconPapers)
Date: 2014
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DOI: 10.1007/978-3-662-43437-6_17

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