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Socio-Technical Toolbox for Business Analysis in Practice

Peter Bednar (), Moufida Sadok () and Vasilena Shiderova ()
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Peter Bednar: University of Portsmouth
Moufida Sadok: Higher Institute of Technological Studies in Communications in Tunis
Vasilena Shiderova: Technical University of Sofia

A chapter in Smart Organizations and Smart Artifacts, 2014, pp 219-227 from Springer

Abstract: Abstract Socio-technical methods advocate a human-focus analysis that reflects on social and technical factors in the design of organizational systems. The aim of this paper is to report on the experiences of a ST toolbox use in practice by 36 companies. Our findings show that the use of ST toolbox improves companies’ understanding of their job practices and enhance their learning about their business sustainability. These experiences of improvements are not dependent on the sector or the size of the visited companies and confirm the perceived usefulness and relevance of ST analysis in practice.

Keywords: Socio-technical analysis; Contextual inquiry; Systems practice; Organizational change; Socio-technical toolbox; Systems heuristics (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:spr:lnichp:978-3-319-07040-7_21

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DOI: 10.1007/978-3-319-07040-7_21

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