Performance Planning

Peter Bogetoft

Chapter Chapter 6 in Performance Benchmarking, 2012, pp 127-161 from Springer

Abstract: Abstract Modern benchmarking is model based. It builds on comprehensive multiple-input, multiple-output relations estimated from actual practices. The level of complexity that benchmarking models can capture vastly exceeds those of mental models and textbook examples. A benchmark model allows us to make substantiated evaluations of the past performances of individual firms, as we have explained in the preceding chapters. The framework, and in particular the underlying model of the technology, however, allows us to do much more than that.

Keywords: Efficiency Score; Scale Efficiency; Balance Scorecard; Directional Distance Function; Efficient Firm (search for similar items in EconPapers)
Date: 2012
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DOI: 10.1007/978-1-4614-6043-5_6

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