Properties of Indicators

Fiorenzo Franceschini, Maurizio Galetto and Domenico Maisano
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Fiorenzo Franceschini: Politecnico di Torino
Maurizio Galetto: Politecnico di Torino
Domenico Maisano: Politecnico di Torino

Chapter 4 in Designing Performance Measurement Systems, 2019, pp 85-131 from Springer

Abstract: Abstract Indicators are helpful tools to represent (complex) processes, supporting evaluations and decisions. Unfortunately, selecting “good” indicators is not so trivial for at least two reasons: (i) there are not organic methods to support this activity and (ii) the success of this activity may depend on the complexity of the process of interest and the experience/intuition of users. The aim of the present chapter is to provide a taxonomy of some desirable properties of indicators, trying to answer several research questions, such as: “How many indicators should be used for representing a certain process?”, “Is there an optimal set of indicators?”, and “Can we aggregate/fuse multiple (sub)indicators into a single one?”. Description is accompanied by many pedagogical examples and an operational procedure to support the construction of indicators.

Keywords: Target Representation; Empirical Manifestations; Symbolic Manifestations; Three-level Ordinal Scale; Success Index (search for similar items in EconPapers)
Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-3-030-01192-5_4

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DOI: 10.1007/978-3-030-01192-5_4

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