TBM in Process Reengineering: Case Study Services Industry

Uwe G. Seebacher

Chapter 10 in Template-based Management, 2021, pp 157-168 from Springer

Abstract: Abstract The following case study involves a process reengineering project we ran at Deloitte Consulting during the first half of 2000. Deloitte Consulting was, to make this clear, one of my employers before I became self-employed. Deloitte was and still is ambitious about continuously fine-tune the internally existing processes and systems in order to deliver best-of-breed services to the clients. Thus, an internal consulting engagement has been set up even to improve the internal flow of documents and information.

Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-3-030-56611-1_10

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DOI: 10.1007/978-3-030-56611-1_10

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