Outlook and Summary of Managing Industrial Services

Philipp Osterrieder () and Thomas Friedli ()
Additional contact information
Philipp Osterrieder: University of St.Gallen
Thomas Friedli: University of St.Gallen

A chapter in Managing Industrial Services, 2021, pp 135-141 from Springer

Abstract: Abstract Academia and industry practices have shed light on some domains of industrial service management more than on others. This book has expanded current understanding of two domains that were already in the spotlight: service strategy and service organization. Moreover, the book offers insight into the emerging domains of service innovation, service sales, service operations, and CRM. Each domain discussed offers avenues for further substantiation, as outlined in this chapter. This chapter concludes by synthesizing the research- and practice-based insights developed throughout the book and offers guidelines for professionalizing industrial service management.

Keywords: Industrial services; Internet of things; Service transformation; Servitization; Smart services (search for similar items in EconPapers)
Date: 2021
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-3-030-72728-4_10

Ordering information: This item can be ordered from
http://www.springer.com/9783030727284

DOI: 10.1007/978-3-030-72728-4_10

Access Statistics for this chapter

More chapters in Management for Professionals from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().