Organizational Structure

Philipp Osterrieder ()
Additional contact information
Philipp Osterrieder: University of St.Gallen

A chapter in Managing Industrial Services, 2021, pp 53-66 from Springer

Abstract: Abstract “Structure follows strategy” imposes that it is important to arrange the organization in a way that supports the effective execution of the defined strategy. Against this background, an inappropriate organizational structure is often found to hinder the success of the service business. While there is no general right or wrong concerning specific organizational structures, many manufacturers tend to overcome associated barriers by separating the service business. With regard to the introduction of smart services however, a purely separate structure has to be questioned. In this light, finding the right organizational structure is imperative but highly challenging. Therefore, this chapter introduces not only common barriers and approaches to structuring the service business for physical services but also eight different types of organizational configurations companies might adapt when venturing into smart service provision.

Keywords: Organizational configuration; Organization typology; Service integration; Service organization; Service separation (search for similar items in EconPapers)
Date: 2021
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-3-030-72728-4_5

Ordering information: This item can be ordered from
http://www.springer.com/9783030727284

DOI: 10.1007/978-3-030-72728-4_5

Access Statistics for this chapter

More chapters in Management for Professionals from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().