Quality Tools and Techniques

Timothy Adesanya Ibidapo ()

Chapter 11 in From Industry 4.0 to Quality 4.0, 2022, pp 251-271 from Springer

Abstract: Abstract Continuous improvement is one of the most critical aspects of quality management, on which the long-term health of most organizations depends, hence the need for organizations to commit to it. Quality management (QM) is in itself viewed broadly from various perspectives by different authors. For example, Dean and Bowell [5] see QM as consisting of a comprehensive organizational philosophy which is embodied in the principles, practices, and techniques that strive to effectively meet customer specifications, needs, expectations, and requirements (SNEaR). Sitkin et al. [24] view the principles of QM from the perspectives of customer satisfaction, continuous improvement, and system

Keywords: Pareto diagram; Root cause analysis; Brainstorming; C-E diagram (cause and effect diagram); MBNQA (Malcolm Baldrige National Quality Award); Sustainability; Affinity diagram; 5W2H Approach; PAIAM phase (plan; analyze; integrate; action; and monitor); PERT (Program Evaluation Review Technique); CPM (critical path method); Control chart; Fishbone diagram; Stratification (search for similar items in EconPapers)
Date: 2022
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DOI: 10.1007/978-3-031-04192-1_11

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