Managing Quality

Timothy Adesanya Ibidapo ()

Chapter 3 in From Industry 4.0 to Quality 4.0, 2022, pp 57-76 from Springer

Abstract: Abstract The management of quality to ensure that goods produced or services rendered meet the needs, requirements, and specifications of the customer as well as those of statutory and regulatory requirements generally requires among others that the following are carried out: Production processes must be carried out under controlled conditions; hence, there is the need for the adequate monitoring of these processes. Appropriate techniques/technology need to be employed in the monitoring and measurement of activities. Processes and other significant activities must be documented to ensure consistency and product reproducibility.

Keywords: Cause-and-effect diagram; Dimensions of quality; Cost of quality (CoQ); Engaged employees; Customer/consumer/marketplace; Employee empowerment; Nonconformity; Fitness for use; Internal customer; Quality culture; International organization for standardization (ISO); Quality function deployment (QFD); Mechanism of continuous or continual improvement (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-3-031-04192-1_3

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DOI: 10.1007/978-3-031-04192-1_3

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