Centralized or Decentralized? (Step IV)

Martin Pfiffner
Additional contact information
Martin Pfiffner: Fondation Oroborus

Chapter 12 in The Neurology of Business, 2022, pp 167-173 from Springer

Abstract: Abstract Diagnostic Step IV builds on the raw material we developed in Step III (Chap. 11 ). We now allocate the mission-critical tasks to the individual levels of recursion. In doing so, we follow neither fads nor beliefs but a tailored logic starting from the principle of subsidiarity. In particular, tasks directly impacting what matters to the customer or service recipient must be assigned to the operational units. After all, we designed these units in Chap. 8 to focus on what customers pay for. Now these units must also be given the necessary competencies to achieve this goal, because this is how we anchor genuine responsibility for the customer. By combining tasks, competencies, and responsibilities that are crucial to success in one and the same place, we also design self-control and thus the ability to deal with complexity.

Date: 2022
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-3-031-14260-4_12

Ordering information: This item can be ordered from
http://www.springer.com/9783031142604

DOI: 10.1007/978-3-031-14260-4_12

Access Statistics for this chapter

More chapters in Management for Professionals from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().