Solution Realization

Michael Kleinaltenkamp, Katharina Prohl-Schwenke and Laura Elgeti
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Michael Kleinaltenkamp: Freie Universität Berlin
Katharina Prohl-Schwenke: Customer Success Academy
Laura Elgeti: Customer Success Academy

Chapter 5 in Customer Success Management, 2023, pp 39-43 from Springer

Abstract: Abstract Customer success can be achieved only if a solution is actually realized. Accordingly, this chapter shows how providers can help customers to do so by familiarizing them with related products and services, as well as installing and implementing them at the customer firm. This solution realization comprises thus two fields of activities: onboarding and solution adaptation. In these processes, the internal handoff from the sales team to the customer success team is the most critical stage to ensure a seamless onboarding experience of the customer.

Date: 2023
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DOI: 10.1007/978-3-031-26178-7_5

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