Negotiations in QM

Marc Helmold
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Marc Helmold: IU International University of Applied Sciences

Chapter 17 in Virtual and Innovative Quality Management Across the Value Chain, 2023, pp 187-192 from Springer

Abstract: Abstract QM activities involve negotiations with several stakeholders across the value chain. QM responsible employees face negotiations with internal colleagues, customers, suppliers, or stakeholders in the value chain. Therefore, it is necessary that employees receive negotiation training as part of the required competency profile. Negotiations in QM consist of negotiations and agreements of quality plans, quality criteria, control plans, deadlines, and many other aspects. There are many negotiation concepts on the market, whereby the sequence of negotiations is identical. Successful negotiations must start with a profound and detailed preparation and will always terminate with the agreement and contractual terms (Helmold et al., 2020).

Date: 2023
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DOI: 10.1007/978-3-031-30089-9_17

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