Case 50 Cigna

B. Rajesh Kumar
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B. Rajesh Kumar: Institute of Management Technology

A chapter in Rising Stars, 2024, pp 373-380 from Springer

Abstract: Abstract Cigna is a global health services company with more than 190 million customer and patient relationship and presence in 30 countries. The company is one of the oldest with a history of more than 225 years of existence. The company supports individuals to maintain, improve, or recover their physical or mental health through behavioral and lifestyle changes, affordable and effective medication options, and targeted medical and surgical interventions. The company has over 1000 health coaches to assist people to meet health goals and lifestyle changes. The differentiated set of pharmacy, medical, dental, and supplemental products and services is offered through two brands—Cigna and Evernorth. The company offers a broad portfolio of solutions and services, integrated behavioral, medical and pharmacy management solutions, specialty pharmacy, clinical and care management expertise and advanced analytics for engaging individuals, plan sponsors, and provider partners. The total revenues and net income increased by 58% and 37%, respectively, during the period 2018–2022.

Date: 2024
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DOI: 10.1007/978-3-031-50032-9_50

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