Application Examples of Transaction Cost Measurement and Analysis to Management

Chihiro Suematsu
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Chihiro Suematsu: Kyoto University

Chapter 8 in Transaction Cost Management, 2014, pp 217-238 from Springer

Abstract: Abstract Activities that cannot be measured cannot be managed. This common sense has not been applied to the activities of employees in companies despite the fact that this is a fundamental management issue. In reality, this information is not present in corporate financial statements, and in most companies this is neither measured nor correctly grasped. In attendance management, only the work start time and end time are taken into account, and the rest is basically a black box. Companies that offer legal, accounting, consulting, and engineering services bill their customers on an hourly basis. Therefore, most of these companies maintain activity log details. These data are based on the classification for customer billing, but they are not used for activity analysis, even though the data are entered with effort. To begin with, the data accuracy per se is too low to support analysis.

Keywords: Transaction Cost; Customer Group; Multilevel Structure; Transaction Activity; Business Type (search for similar items in EconPapers)
Date: 2014
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DOI: 10.1007/978-3-319-06889-3_8

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