Quality

Gilad Issar and Liat Ramati Navon

Chapter 27 in Operational Excellence, 2016, pp 123-128 from Springer

Abstract: Abstract Due to current fragmentation and worldwide distribution of current operations, a united quality philosophy is important for consistent quality operations performance and for its improvement. The operations quality structure is built of systems, processes, continuous improvement and quality culture. This chapter describes major system and processes required in order to ensure product quality. The Systems and processes are described from the early stage of product design, to the performance and customer feedback on product quality.

Keywords: Quality assurance; Quality systems; Quality processes; Continuous improvement; Quality culture; Quality design; Documentation; Customer complaints; CLCA; Management commitment; Bench mark (search for similar items in EconPapers)
Date: 2016
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Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-3-319-20699-8_27

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DOI: 10.1007/978-3-319-20699-8_27

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