Introduction to Business Excellence

Flevy Lasrado
Additional contact information
Flevy Lasrado: University of Wollongong in Dubai

Chapter 1 in Achieving Organizational Excellence, 2018, pp 1-25 from Springer

Abstract: Abstract Over the last few years, quality management and business excellence frameworks have been extensively used on a transnational scale to drive organizational performance. In fact, managing quality is no more a choice but a necessity to compete in highly globalized environments. The good practices of internalizing quality continue to evolve in this dynamic business environment. Organizations that shed their rigidity are continually adapting and learning from within their organizations as well as from others and they thus manage ‘dynamic capabilities’ that then translates to a gain leading to competitive advantage. Although quality management may be viewed as both a catalyst and driver for change, implementation of these best practices, in a sustained manner, across organizations is a challenging task. It is thus crucial to undertake a self-assessment based on business excellence models so as to deeply implement ‘quality’ and excellence in an organization that operates in a diverse multicultural environment. This chapter introduces the foundations of business excellence and explains how the quest for excellence affects management at all levels and across all departments. The results of an empirical study are discussed to highlight some useful stages and practices for organizations at the start of their journey toward excellence. Theoretical models of business excellence are discussed that are useful for guiding an organization toward higher levels of maturity of organizational excellence. A case study is presented of the Tata Business Excellence Model, a framework for excellence in business performance that has been in use in Tata group companies for two decades.

Keywords: Business excellence; Maturity; Quality awards; Quality management; Organizational excellence; Self-assessment; Culture; Diversity; UAE; TQM (search for similar items in EconPapers)
Date: 2018
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-3-319-70075-5_1

Ordering information: This item can be ordered from
http://www.springer.com/9783319700755

DOI: 10.1007/978-3-319-70075-5_1

Access Statistics for this chapter

More chapters in Management for Professionals from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().