Guide to Customer Service in Supply Chain Management

Colin Scott, Henriette Lundgren and Paul Thompson
Additional contact information
Colin Scott: Grange Partnership (UK) LLP
Henriette Lundgren: Grange Partnership (UK) LLP
Paul Thompson: Grange Partnership (UK) LLP

Chapter 10 in Guide to Supply Chain Management, 2018, pp 175-187 from Springer

Abstract: Abstract The chapter guides you through the topic of customer service in supply chain management. This chapter is structured as follows: first, it explains what customer service is and who our supply chain customers are. Second, it explores how we can manage key customers’ lifetime value and create customer service ambassadors. Third, it explains how we can deliver against customer needs by working to agreed standards and by recognizing the importance of service recovery. The chapter concludes with a best practice case study on winning in the marketplace through customer service in the company Unilever South Africa. Having read this chapter you will be able to: Explain what customer service is and who our supply chain customers are Clarify how we can manage our key customers Explore how we can deliver against customer needs

Date: 2018
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-3-319-77185-4_10

Ordering information: This item can be ordered from
http://www.springer.com/9783319771854

DOI: 10.1007/978-3-319-77185-4_10

Access Statistics for this chapter

More chapters in Management for Professionals from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().