Quick Test Complaint Management

Bernd Stauss and Wolfgang Seidel
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Bernd Stauss: Catholic University of Eichstätt-Ingolstadt
Wolfgang Seidel: servmark consultancy

Chapter 19 in Effective Complaint Management, 2019, pp 485-495 from Springer

Abstract: Abstract A list of statements regarding your complaint management is presented below. With this instrument, you can get a quick overview of the extent to which the basic principles of complaint management have already been implemented and where deficits exist and action needs to be taken.

Date: 2019
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DOI: 10.1007/978-3-319-98705-7_19

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