Offshoring Leaders, Laggards and Hopefuls

Bharat Vagadia ()

Chapter 13 in Strategic Outsourcing, 2012, pp 175-198 from Springer

Abstract: Abstract Offshoring, although a small proportion of outsourcing today, is likely to grow over time, as are the number of countries looking to become outsourcing hubs. However, there are a number of factors that determine the appropriateness of a country as a destination. This chapter examines the criteria that should be used to rationally examine the appropriateness of a country and proposes a mechanism to weight these criteria. The chapter also illustrates how a rational analysis can bring about unexpected results. The chapter then examines the relative strengths and weaknesses of various countries across Asia, Americas, Europe and the Middle East and Africa region.

Keywords: Call Centre; Governance Director; Information Security Management System; Call Centre Service; Cultural Alignment (search for similar items in EconPapers)
Date: 2012
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Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-3-642-22209-2_13

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DOI: 10.1007/978-3-642-22209-2_13

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