Outsourcing Within Industry Verticals

Bharat Vagadia ()

Chapter 5 in Strategic Outsourcing, 2012, pp 55-80 from Springer

Abstract: Abstract The adoption of outsourcing and offshoring varies by different vertical sectors. Some have been early adopters like the banking and telecoms sector. Others like the insurance sector have been reluctant, but are now being forced to consider outsourcing to drive efficiencies or even reconfigure their value chains.

Keywords: Public Sector; Insurance Industry; Insurance Sector; Contact Centre; Retail Sector (search for similar items in EconPapers)
Date: 2012
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Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-3-642-22209-2_5

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DOI: 10.1007/978-3-642-22209-2_5

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