Transition and Relationship Governance

Bharat Vagadia ()

Chapter 9 in Strategic Outsourcing, 2012, pp 117-131 from Springer

Abstract: Abstract Transition is the greatest challenge of successful outsourcing, requiring great care and attention and needs to be guided by a transition governance framework to oversee smooth transition. A robust change management methodology must be employed to ensure transition risks are minimised and communication across the organisation managed effectively. Beyond transition, an effective governance structure must be established at different levels of the organisation. The role of the governance function must go beyond just contractual oversight. This chapter examines the role of transition management, governance and the role of the legal contract and Service Level Agreements.

Keywords: Service Provider; Intellectual Property; Service Level Agreement; Transition Management; Delivery Team (search for similar items in EconPapers)
Date: 2012
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DOI: 10.1007/978-3-642-22209-2_9

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